Lyngsoe Systems has been a world leader in the field of cutting edge electronic logistics control for over 40 years and are leading within the radio frequency identification (RFID) technology.
At Lyngsoe Systems no task is too big or too small and we continuously develop ourselves towards providing improved customer services, some of the task that you’ll have to perform:
Maintain a high degree of Customer service for all support requests
Adhere to established Service management policies and procedures.
Timely handling of the assigned incidents/service requests or internal tasks based on their priority and impact
Identification, logging, analysis and resolution of the Service related incidents or service requests
Functional escalation of incidents/service requests as appropriate
Hierarchical escalation on incidents/service requests as appropriate
Active involvement in the Knowledge base development and maintenance
Active involvement in the Continual Service improvement process
As benefits we offer:
Attractive salary package
Pleasant working environment, newly set offices in the centre of Bucharest
Development trainings and Improvement plans for your skills.
Cross cultural experiences
Private healthcare subscriptions
We are looking for a new team member for our technical support team in Bucharest who will act as a 1st line or 2nd line Service Desk support Analyst, providing support services to customers via specific ITSM platform , phone and e-mail.
Customer oriented attitude
Strong interpersonal skills
Excellent communication skills (telephone, e-mail)
Previous experience in a support environment
Previous experience in using IT Service management Tools
Fluent communication in English
Other languages are a plus (French/Italian/German/Nordic languages)
Good technical skills: remote Hardware /Software troubleshooting
Ability to work effectively both in a team and individually
Active listening skills
Details – oriented and analytical
Positive “can-do” attitude
Self-learner with the ability to adopt and adapt fast to changing support environment
Punctuality and flexibility
Availability for standby support from home.
Lyngsoe Systems is a Denmark based company, one of the world’s leading software manufacturer and system integrators for a wide range of logistics solutions for monitoring and automating processes in complex logistics chain environments. Some of the solutions are based on automatic data capture technologies such as RFID(Radio Frequency Indetification).
The solutions enable Lyngsoe Systems’s customers to improve their service, reduce costs and optimize return on investments.
This is achieved by using a wide range of technologies(RFID based, Windows, Linux, automated systems ) and provide services for a multitude of customers in various fields – Postal, Library, Airport, Logistics, Healthcare
Genos is a Danish company offering Danish companies outsourcing of highly skilled IT engineers, BI consultants, software and applications developers and analysts to Bucharest. Genos is in the North of the city close to Piata Charles de Gaulle and the Aviatorilor metro station, Lyngsoe Systems has chosen Genos as its outsourcing partner in Bucharest.
Read more about Lyngsoe Systems: https://www.lyngsoesystems.com/