Job description 

As a Customer Account Specialist in EIVA you’ll assist the Financial Department in monitoring, controlling and ensuring that EIVA’s customers adhere to the contractual payment terms;You’ll assist as well the Marketing & Sales Department in giving structured support to the users of different platfroms.

As a Customer Account Specialist, your responsibilities will be to:

• Follow up of past due accounts receivables transactions (overdue payments) with our customers by telephone or mail in accordance with our established procedures.
• As your skills/knowledge of EIVA and ERP system increases, other tasks may be given from the finance department to aid the other bookkeepers in the department (Provide support & answer queries coming from the Financial and Business Controllers; Assist in the preparation of the Balance Sheet reconciliation on a monthly basis (Sub ledger reconciliations to GL ( AP, AR, FA ))
• Assist the Sales and Marketing Director on ad hoc tasks(quality control of data in the CRM (customer relationship management) system, analyses, investigates and reconciles customers' information and transactions)
• Offer first level support for users of our eLearning portal. (User guidance for the system, assistance during payment, renewal of access etc.)
• License creating and registration on our academic licenses, hydrographic licenses etc.
• Setting up customer surveys in SurveyMonkey or similar.

As benefits we offer:

• Attractive salary package
• Pleasant working environment, newly set offices in the center of Bucharest (Charles de Gaulle )
• Development training and Improvement plans and certifications for your skills.
• Cross cultural experiences
• Traveling opportunities to the clients in Denmark
• Private healthcare subscriptions
• Fitness/Gym subscription
• Food tickets
• Office entertainment events and unique experiences in a joyful environment together with great colleagues
• Flexible working hours