Our Blog
Partner Talks - Benjamin Nielsen, Vice President of Customer Service and Delivery at EIVA
Customer service and delivery are pivotal in today's business landscape, serving as key differentiators that can elevate a company's reputation and foster long-term customer loyalty. In an era where consumer expectations are higher than ever, businesses must excel in these areas to stay competitive and meet the demands of an increasingly dynamic market. This commitment is exemplified through the partnership between EIVA and GENOS, with GENOS's hub for service and delivery in Bucharest ensuring top-tier performance and satisfaction for their clients. We took the opportunity to talk to Benjamin Nielsen, Vice President of Customer Service and Delivery for EIVA, during his visit last week to our GENOS Bucharest office to spend time with the EIVA team.
Building stronger connections - EIVA's workshop in Bucharest
We recently had the pleasure of welcoming Benjamin V. E. Nielsen and EIVA a/s team, for their “Customer Service and Delivery Days” workshop, which took place at our offices for the second consecutive year. It was a great opportunity for EIVA’s local support and application engineers to connect with international colleagues, share insights, learn from each other, and build even stronger teamwork across borders. The team from Denmark also got to experience Bucharest once again, enjoying the energy of the city, its hospitality, and time spent with the local team. Continuing our tradition from last year, we were pleased to facilitate this event, and we wrapped it up in style with a wine tasting to celebrate great teamwork and fresh ideas.