Genos has a vast experience in creating and managing complex software development through dedicated teams, we make a great effort in differentiating between complex and complicated, chaotic or disorderly software development.
We know that Technical Consultancy is uniquely defined by each client in order to fulfill business model of the client. Technical Consultants from your dedicated team, work directly with your clients and their activities can variate from technically and business guidance to software development & integration activities.
Genos easily molds on the clients different ways of dealing with support and different interpretation associated to the concept of technical support. Today the clients of Genos are having technical support covering:
1) Domain specialist - offering 1st level support to users,
2) Service Desk - offering 24/7, 1st level technical support to customers worldwide,
3) Expert Support - offering 3rd level troubleshooting.